Privacy policy
Wheely Fun Club Privacy Policy
Last updated: 1 November 2025
Introduction
This Privacy Policy describes how Wheely Fun Club (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wheelyfunclub.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We may also share certain personal information with our franchise network where this is necessary to provide the Services in your local area.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. āPersonal informationā means information that identifies, relates to, describes, or can be associated with you.
Information we collect directly from you may include:
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Basic contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, and security questions.
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Shopping information including items you view or put in your cart.
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Customer support information including messages you send us.
Information we collect through cookies:
We automatically collect certain information about your interaction with the Services ("Usage Data") through cookies and similar technologies.
Information we obtain from third parties:
We may obtain information about you from vendors, payment processors, and service providers such as Shopify, who collect or process data on our behalf.
How We Use Your Personal Information
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Providing Products and Services. We use your personal information to process orders, fulfill bookings, send notifications, and provide related services.
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Service Delivery via Franchisees. We operate a franchise model to deliver Wheely Fun Club services in various regions. To provide these services, we may share your personal information (such as your name, email address, and contact details) with the relevant Wheely Fun Club franchisee responsible for your booking or enquiry. This sharing is necessary for the performance of our contract with you and to ensure that your chosen service is delivered locally and efficiently.
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Marketing and Advertising. We may use your personal information to send marketing or promotional communications by email, text message, or post, and to show you relevant offers. Franchisees will only contact you for marketing purposes if you have opted in or where otherwise permitted by law.
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Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent or illegal activity.
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Communicating with You. We use your personal information to provide customer support, respond to your enquiries, and improve our services.
Cookies
We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics, and to tailor content and advertising.
For cookie details related to Shopify, see https://www.shopify.com/legal/cookies.
You can disable or delete cookies in your browser settings, though this may affect your experience.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances include:
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With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, customer support, and analytics).
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With Wheely Fun Club Franchisees. We may disclose your personal information to our authorised franchisees and local Wheely Fun Club operators for the purposes of fulfilling your booking, responding to enquiries, and providing customer service in your local area. Each franchisee is contractually required to handle your information securely, use it only for these purposes, and comply with applicable data protection laws.
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In connection with a business transaction such as a merger or sale.
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To comply with legal obligations, enforce terms of service, or protect our rights.
Categories of Personal Information Disclosed
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Identifiers such as basic contact details, order, and account information.
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Commercial information such as records of services purchased and customer support information.
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Internet or other network activity such as usage data.
Categories of Recipients
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Vendors and service providers.
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Business and marketing partners.
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Authorised Wheely Fun Club franchisees.
We do not sell or share personal information for the purpose of inferring characteristics about you.
User Generated Content
If you post product reviews or other public content, this information will be visible to others. We are not responsible for how others may use it.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Please review their own policies before sharing your data.
Childrenās Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 16 years of age. Parents or guardians may contact us to request deletion of any such data.
Security and Retention of Your Information
We use appropriate security measures to protect your information, but no method of transmission is completely secure. We retain personal information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on your location, you may have rights to:
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Access or request a copy of your personal information.
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Request deletion or correction of your data.
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Object to or restrict processing.
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Withdraw consent (where applicable).
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Manage communication preferences.
You can exercise these rights by contacting us using the details below.
Complaints
If you have concerns about how we process your data, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Wheely Fun Club
53 Hind Crescent, Erith, London, ENG, DA8 3BP, United Kingdom
š 07889 804349
āļø info@wheelyfunclub.co.uk
š www.wheelyfunclub.co.uk